Frequently Asked Questions

If your product is currently in stock, we ship within 1-2 business days. You will receive an Order Confirmation email with all the relevant details after placing an order.

If you haven’t received your order within 10 business days, please email us at shop@brooklynfc.shop so we can check on the status and resolve any delivery issues.

We ship internationally via:

• USPS First Class/Priority Mail
• UPS Worldwide Standard

📦 Delivery Estimate: 10-14 business days, depending on the destination country and selected shipping method.

Yes, the recipient is responsible for any tax and duty fees required by customs to release the package for delivery.

💡 Tip: When placing an international order, ensure the recipient’s phone number and email are included, and the shipping address is in English.

If you’re not entirely satisfied with your order, we’re here to help! All return and exchange requests must be submitted within 14 days of receiving your order. Please email us at shop@brooklynfc.shop with:

• The reason for the return/exchange
• The item(s) being returned or exchanged

We will email you a return shipping label for your item(s).

All returned items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by the packing slip

💡 Important: Gift cards are non-returnable and non-refundable.

If you receive a damaged or incorrect item, please email us at shop@brooklynfc.shop with a photo of the item, and we’ll assist you with a resolution.

Yes! We provide a shipping label for all approved returns and exchanges. Please email us at shop@brooklynfc.shop to request a return.

🚚 Note: Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.

Once we receive your returned item, exchanges can take up to 14 business days to process. If the item is in stock, we’ll create a new order and email you tracking information once it ships.

🔹 If the item is sold out, we’ll email you with alternative options.

❌ International orders are final sale—no refunds or exchanges.

Once we receive and inspect your return, we’ll initiate a refund to your original method of payment. If there’s any issue with the return, we’ll notify you via email.

⏳ Processing time: Refunds may take up to 10 business days to appear on your statement, depending on your bank or card issuer.

💰 Note: Shipping costs are non-refundable and will not be deducted from your refund.

If your refund isn’t showing on your statement:

1. Check if it’s still pending with your bank.
2. Contact your credit card company/bank, as it may take several days to process.
3. If you still don’t see the refund, email us at shop@brooklynfc.shop

One reason may be because the products in your cart may not be eligible for the discount. Discounts apply to fan gear only. Player kits are excluded from all promotional offers.

Fan gear includes products like t-shirts, sweatshirts, hats, long pants, bags, and more. Examples of non-fan gear products include home, away, and goalkeeper jerseys and shorts (i.e. "kits").

Yes! Discounts will be applied to any applicable product in your cart, as long as the order qualifies for the discount.